Speaker Biograghy: Bryan is a seasoned airport operations and development executive with over 20 years of international experience, working in various roles at some of the world’s largest and most challenging airports.


Day 1 - 25 March
Session: Passenger Processing, Check-in & Self-Service

13:05 - 13:30 - Panel Discussion: CUPPS (common) vs SUPPS (shared) vs ASPPS (airline-specific) passenger processing systems – what is best for the passenger, airport and airline?
Synopsis: To facilitate common-use management of terminals, many airports have, are or plan to implement CUPPS (common) or SUPPS (shared) use passenger processing systems to replace ASPPS (airline-specific) passenger processing systems. This session will explore the reasons why airports want these systems, and why airlines often object to them.

Audience will learn:

• The differences between the systems
• Which systems airlines like best and why
• Which systems airports like best and why
• Advantages and disadvantages of each option
• Whether passengers care

Day 3 - 27 March
Session: Airport Design, Planning & Development

11:55 - 12:25 - Transformation of Melbourne Airport
Synopsis: Melbourne Airport is experiencing substantial growth. It is now an aged asset, but needs to transform to meet the challenges of competing in the APAC region. The new master plan and technology changes form the basis of a multi-billion dollar transformation of the airport.

Audience will learn:

• The role of an airport when considering city livability
• The long-term strategic outlook of Melbourne Airport
• Technology as an enabler to great service and reduced capital investment
• Flexible infrastructure as a response to changing service demands

Day 3 - 27 March
Session: Baggage Processing, Tracking & Identification

09:35 - 10:00 - Drop off your bag in 20 seconds at Melbourne Airport
Synopsis: Since September 2013, Melbourne Airport has extended self-service throughout the full check-in process dedicated to Air New Zealand's passengers. Learn about: self bag drop business model, airport-Airline collaboration success factors, implementation of best practices, bag-drop performance.

Audience will learn:

• Self bag drop adoption by passengers at Melbourne Airport
• Impact on business and operations
• The challenges and success of self bag drop implementation