Speaker Biograghy: Andreas has worked at Munich Airport since 1985, and has been Senior Architect there since 2005. Prior roles include: Architect; Deputy Chief Architect, Realisation Department for the passenger handling area Terminal 1 (building construction); Senior Architect in the Terminal 2 project team ; Senior Director, Project Development; Vice President Development and Structural Design; Representative Marketing & Architecture (since 2013). He is skilled in project development, architectural design, and functional diagram for terminal development.


Day 2 - 26 March
Session: Customer Service & Passenger Experience

09:35 - 10:00 - Feel fine in the terminal – an architect's and operational manager's approach
Synopsis: 'Feel fine' becomes the key issue for passengers' convenience in the terminal.

Audience will learn:

• Feel fine - what does it mean
• Architect's approach
• Operational approach
• Munich's solution