Speaker Biograghy: Marcus is a Chartered Civil Engineer with over 25 years’ experience in the infrastructure management and construction industries. His background spans operational, development and strategic roles in public and private sectors. At Gatwick Airport, Marcus has led operational, engineering and planning teams. In his current role he is responsible for the strategic development of a product-led capital programme, together with master planning and forecasting functions. In partnership with the Lean Six Sigma team, he leads an integrated approach to organisational capability, ensuring the airport is well placed to compete. Utilising insight and benchmarking, Marcus leads the development of differentiated products and services across passenger segments, to maximise value for a complex array of customers and stakeholders.


Day 1 - 25 March
Session: Airport Design, Planning & Development

12:30 - 13:00 - Focused improvement – a passenger-focused, product-led development strategy
Synopsis: Following the sale of Gatwick in 2009, our new owners have invested over £1bn in new infrastructure and technology, to compete to grow to be London’s airport of choice. Combining this investment with a passenger-focused, product-led strategy and a collaborative approach with key stakeholders has enabled Gatwick to gain competitive advantage. As the level of infrastructure investment continues into our second billion pound improvement programme, working around the 24/7 operations while maintaining operational performance has highlighted key challenges for coordination and programming of the construction activities. This presentation provides insight into the methodology used and challenges faced.

Audience will learn:

• Implementing development programmes in a busy 24/7 environment
• Details of the investment plan for Gatwick from 2014 onwards
• Managing passenger interfaces and defining communication opportunities
• Taking a balanced people, process, technology and infrastructure approach to improvements