Marcia Castillo, Operations Manager, Alaska Airlines, USA

Speaker Biograghy: Marcia has worked in the airline industry since 1998, in numerous roles from front-line to Station Supervisor to Human Resource Journalist, Human Resources Manager and Cargo Operations.


Day 1 - 25 March
Session:
Customer Service & Passenger Experience


09:35 - 10:00 - How diversity impacts your employees and engages your customers
Synopsis: The presentation will enable the audience to understand the importance of diversity in their customers and employees and apply it in their day-to-day operations. It will not provide all the answers but listeners will walk away with a better understanding of this often overlooked topic.

Audience will learn: