Speaker Biograghy: Kasper has almost 10 years of experience in the transport industry, most of them at Copenhagen Airport. As Head of Operational and Business Analysis, Kasper leads a team of six highly skilled analysts responsible for all operational and capacity analyses at Copenhagen Airport. In the last year, Kasper's focus has been on developing state-of-the-art analytical tools to improve commercial revenue for the concessionaires at Copenhagen Airport, as well as consultancy for other airports around the world. Personal interest: In his spare time, Kasper enjoys cooking, especially Nordic Cuisine.


Day 3 - 27 March
Session: Increasing Airport Capacity

12:00 - 12:30 - Increasing capacity by more than 10% without building
Synopsis: While experiencing satisfying passenger growth rates, Copenhagen Airports have been able to reduce demand for key capacity by more than 10% in every part of the travel value chain throughout the last couple of years. By working deliberately with optimisation initiatives and bringing new competencies in, Copenhagen Airports have succeeded in building a fact-based optimisation culture. An important change management part of this journey has been to bridge the gap between sophisticated academic theories and existing operational traditions within the airport. Adding supply of capacity is the easy solution, but reducing demand for capacity is the intelligent solution.

Audience will learn:

• How to establish a fact-based optimisation culture within an experience-based industry
• How to organise for success, introduce new competencies and bridge the gap between academia and operations
• How to regain control of under-utilised capacity and challenge the power of traditions
• How to increase capacity utilisation and simultaneously increase passenger satisfaction
• How to increase capacity utilisation in the entire travel value chain by more than 10%