Speaker Biograghy: As Vice President for Project & Development, Anders Nielsen has been responsible for the development of Billund Airport for the last 15 years. Billund Airport is situated in the western part of Denmark and has 2.7 million passengers per year. With more than 95% of its traffic to European destinations, it is a truly international airport. Anders has been a practising architect since 1977 and has been employed at Billund Airport since 1998. He has been responsible for many project developments, including a new main railway station near Copenhagen and a new ferry terminal in Elsinore. His responsibility today also covers business development, strategy planning, sustainable development and IT solutions.


Day 2 - 26 March
Session: Customer Service & Passenger Experience

16:35 - 17:00 - Passenger information design from a Nordic perspective
Synopsis: Passenger information is currently in rapid development. More and more information is presented digitally and in fixed signposting, and passengers are becoming still more differentiated in terms of language, culture and needs. Furthermore, there is an increased risk of passenger stress and discomfort, because pressure on airports and terminals is constantly rising due to a rise in passenger numbers. There is a need to create and design informative passenger information and effective wayfinding to ensure that passengers get a nice, easy start or end of their flight. The newest Danish cases and general developments in the field will be presented.

Audience will learn:

• Creating innovative design
• Cross-channel signage