Speaker Biograghy: Tjarko is globally responsible for business and operational development of services for baggage handling. He has a Master's in Business Administration from Erasmus University, Rotterdam, and 20 years of experience in customer services, project management and general management in an international environment. He has worked for companies including Ricoh and FedEx. Personal interests: Besides work, he enjoys family life and sports including golf, skiing, tennis and running.


Day 1 - 25 March
Session: Management & Operations (inc ACDM, ATC & TAM)

15:00 - 15:25 - How airlines charging for bags impacts your airport (baggage) operations
Synopsis: Many airlines – not just LCCs – are charging passengers for their bags. Passengers' service demands will go up and the importance to airlines will increase as bags are becoming a moneymaker. The current focus of baggage operations will change and make a difference to the performance of an airport. Proactive planning for peaks and contingency planning in case of exceptions like delays or queuing are examples showing the impact. Alignment between airport operations, baggage operations and asset management are key in continual improvement of business performance. We will demonstrate how these processes can be optimised for optimal effectiveness.

Audience will learn:

• Impact on airport and baggage operations of charging for bags
• Alignment between airport operations and baggage operations is key to further improving passengers' experience