Speaker Biograghy: Conny has a degree in Business Management. She joined the airport in 2009, and is in charge of the commercial operation management and providing commercial development strategy.


Day 2 - 26 March
Session: Customer Service & Passenger Experience

11:50 - 12:15 - Making the airport the beginning of an interesting journey
Synopsis: In addition to increasing its aeronautical and non-aeronautical revenues, an airport bears the responsibility of promoting the cultures of its region. How to promote passenger satisfaction, and consequently airport revenues, via the installation of business facilities that demonstrate the strength of the country’s diversified cultures becomes a crucial issue for airport managers. In Taiwan Taoyuan International Airport (TTIA), Taiwan’s various cultural characteristics are successfully displayed in the 14 thematic boarding gates, where, better than any other airport in the world, passengers are entertained while waiting for boarding.

Audience will learn:

• The audience will learn the successful TTIA story of combining airport facilities with Taiwan’s wonderful cultures
• The well-planned and decorated thematic boarding gates
• How to enable passengers to enjoy the beginning of their journey while still at the airport