Speaker Biograghy: Antione graduated in Fine Arts from Concordia University in 1987 and from HEC Université de Montréal in 1991. He has more than 20 years' airline/airport experience at the management level in operations, marketing and finance, and is presently Chair of the ACI World IT Standing Committee. Antione worked for Canada 3000 Airlines and Air Canada, and then joined Aéroports de Montréal’s Business Development department in 2003, having as a main objective the identification of new types of products, services and technologies to be introduced at Montreal-Trudeau International Airport, to improve passenger process, increase revenues and anticipate the evolution of the installations according to technological changes in the industry. For the past year he has been very involved in a new subsidiary of ADM called Aéroports de Montréal Services or ADMS, which provides various airport services, from operations to real estate and airport management.


Day 1 - 25 March
Session: Passenger Processing, Check-in & Self-Service

09:05 - 09:05 - Conference Chairs
Synopsis: live_ignore

Day 1 - 25 March
Session: Passenger Processing, Check-in & Self-Service

16:10 - 16:35 - Passengers want a customised approach – the YUL/Montreal process options
Synopsis: Montreal Airport is working with airlines and its partners to offer a large menu of options and innovative choices for passengers. More and more, airports are taking a leading role in defining the menu of services and processes they want to offer to passengers, especially in common-use and generic installations, which are becoming the norm. Various fast-track options at departure and arrivals, more and more self-service opportunities, new mobile/SMS tools and several new types of offers have been, and continue to be, deployed at YUL Montreal Airport.

Audience will learn:

• Learn about several different innovative process and service deployments from the YUL - Montreal Trudeau International airport experience
• Get a better understanding of the new importance of offering a customised approach to passengers
• What is the business case behind these various airport process and services options?
• How can this menu of options offered to passengers best be integrated? What are the main challenges?

Day 1 - 25 March
Session: Passenger Processing, Check-in & Self-Service

17:00 - 17:30 - Panel Discussion: The future of passenger processing - what can make the experience even better?
Synopsis: With all the changes that have taken place within the past 10 years in terms of passenger, baggage and general airport processes, what can we expect for the next 10 years to come? What does this mean for airports in terms of terminal layout and requirements on city side, landside and airside? What should we plan for? Will all these changes mean a better experience for passengers? How can we make sure it does?

Audience will learn:

• How has self-service evolved and how much more present will it become at airports?
• The check-in process as we knew it 10 years ago is rapidly disappearing. What will this process look like in two, five or 10 years?
• Airport operators need to plan for tomorrow based on potential significant changes in terminal layout requirements. What are some of these key changes?
• What are the key factors and opportunities in providing a better airport experience to the passenger of tomorrow?

Day 2 - 26 March
Session: IATA Day

14:30 - 14:55 - Panel Discussion: IATA integrated solution for ground operations
Synopsis: Introductory presentation followed by roundtable on how the various IATA ground operations activities – AHM, IGOM, GDDB and ISAGO – are implemented by key stakeholders, and the benefit integration of all available solutions can bring. The audience will gain an understanding of the benefits of the IATA integrated solutions. The audience will understand the industry benefits arising from implementation of IATA Integrated Solution for Ground Operations. Integration and global implementation of Airport Handling Manual, IATA Ground Operations Manual (IGOM) and IATA Safety Audit for Ground Operations (ISAGO) and Ground Damage Database (GDDB) offer a unique solution on how to effectively manage risks in ground operations via: • Standardised procedures and performance • Reduced work complexity and consistent turnaround times • Decreasing training time

Audience will learn:

• Standardised oversight and continuous monitoring
• Reduced audit redundancy
• Identifying hazards and measuring corrective actions
• Establishing a baseline of ground damage
• Data-driven improvements of performance