Speaker Biograghy: Chris has been with Vancouver Airport Authority for the past 15 years and is currently responsible for positioning his airport’s BorderXpress technology as a worldwide leader in self-service border clearance solutions. Prior airport experience included developing YVR’s commercial programme into one of the best-performing programmes in North America, delivering a customer experience that combines service excellence, operational efficiency, and robust marketing and promotional activities. Chris holds a Bachelor of Commerce from Royal Roads University.


Day 3 - 27 March
Session: Aviation Security, Border Control & Facilitation

09:05 - 09:30 - Using technology to improve the international arrival experience
Synopsis: Vancouver Airport Authority introduced self-service border clearance technology to the North American airport industry. With over 2.5 million travellers to date having used this customer-focused and results-driven technology, the BorderXpress product is changing travellers’ perceptions of just how quick and worry-free customs clearance can be. Learn how airports and airlines are using the product to reduce costs and improve the customer experience.

Audience will learn:

• Learn how airports are using BorderExpress to reduce customs wait times and improve the customer experience
• Learn what’s on the horizon with BorderExpress