Yves Duguay, President, HCiWorld, Canada

Speaker Biograghy: Yves' company offers, on a consulting and interim basis, strategic advice and training for clients needing timely advice and easy access to executive-level expertise, to improve security and compliance. Before launching HCiWorld, he held the position of Senior Vice President Operations and Customer Experience at CATSA. He holds an Executive MBA from McGill University and HEC in Montreal. He is also a graduate of the Institute of Corporate Directors. Yves is a member of Airport Council International, the Canadian Association of Chiefs of Police and IATA’s working group for the checkpoint of the future. He is on the the Board of Directors for the Caisse Desjardins in Montreal and for the Aviation Security magazine.


Day 2 - 26 March
Session:
Aviation Security, Border Control & Facilitation


16:50 - 17:15 - Why airports should invest in security checkpoints
Synopsis: Queueing theories and the management of wait time in the service industries have been well researched in the past 30 years. Banks, hotels and theme parks have developed queuing concepts and innovative wait time management practices to create additional value for their industries and the customers they serve. Could similar approaches be adapted to airports’ security checkpoints to manage wait time more effectively and explore venues to deliver a better passenger experience, by investing in the functionality and the look and feel of the checkpoints, generating higher non-aviation revenues, while increasing the effectiveness of the security approach?

Audience will learn:
Day 2 - 26 March
Session:
Aviation Security, Border Control & Facilitation


17:15 - 17:40 - Panel Discussion: The changing threat. Or has it?
Synopsis: IEDs in baggage, VBIEDs at the kerb, suicide bombers boarding at LPDs to the USA, bombs in international cargo, drive-by or walk-in shooters – the usual daily concerns. We haven’t heard much lately about shoulder-mounted missile or body implants – have they gone away, or is it because there’s not much an airport can do about them? How about small commercial drones that you can buy at the local hobby store?

Audience will learn: