Speaker Biograghy: Ian joined Virgin Atlantic back in 1995 as a check-in agent following roles in both ground handling and security. He soon went on to hold various customer facing positions including Duty Manager at London Heathrow. In 2001 Ian joined the head office team in Crawley, working on a project with the Home Office (he would tell you about that but he’d have to kill you). He then went on to become the lead in self-service products, developing the Kiosk and Online Check-in applications, Home Printed and Mobile Boarding Passes. For his sins he’s now the business owner of Virgin Atlantic’s self-service products, Tablet Check-in, Boarding Passes and agent facing applications. If that weren't enough, he’s also jointly responsible for developing the strategy for airport solutions. Ian is part of the Innovations Team and so can also be charged with helping develop ideas and products, such answerable technology and use of Apple Passbook/iBeacons, that enhance the customer journey.


Day 2 - 26 March
Session: Customer Service & Passenger Experience

17:00 - 17:25 - Wearable technology for our industry – hype or hope?
Synopsis: Over the past six months, SITA Lab has completed the most advanced research into the use of wearable technology for the air transport industry. As might be expected, SITA Lab has learned a lot and has some clear views on the potential of wearable technology. But what exactly is it? Is it just hype or is it a disruptive opportunity?

Audience will learn:

• What is wearable computing?
• What are all the smart glasses and watches?
• What are all the different use cases?
• How quickly can you develop an application?
• How do the passengers and workforce react to this new technology?