Speaker Biograghy: Dr Patricia Ryan is a Professor at several international universities, represents a luxury sterling silver concessionaire and provides training on Generating Non-Aeronautical Revenue at airports. Dr Ryan is recognised internationally for her work on the new terminal at Queen Alia International Airport and commercial development at other international airports. She is a former North America Bureau Chief for The Moodie Report, covering the USA and Canada, writing about airports. Dr Ryan's last airport position was Director of Commercial Operations for Miami International Airport. She has consulted at over 100 airports internationally, started the first Concession Conference in 1989 and ran it herself for 15 years before negotiating with ACI to take it over. She has spoken at a number of international conferences and chaired Passenger Terminal EXPO, Airport Revenue News and ACI conferences for years. She has authored books on strategic marketing in airports and other industry publications.


Day 1 - 10 March
Session: Commercial Development, Concessions, Retail & Media

10:10 - 10:40 - Concessions now and in the future at airports
Synopsis: Concessions have progressed internationally with local, regional and international brands offered at most airports. Suggestions and ideas for current and future enhancement of passenger satisfaction and/or revenue will be offered in this presentation.

Audience will learn:

• Which airports have created new concessions
• what the latest ideas for enhancing passenger satisfaction may be
• Commercial venues for increasing revenue
• Creating revenue in unexpected ways
• Satisfying passenger demand

Day 1 - 10 March
Session: Commercial Development, Concessions, Retail & Media

10:40 - 11:10 - Panel Discussion: How the innovations of today will influence the airport commercial business of tomorrow

Day 1 - 10 March
Session: Commercial Development, Concessions, Retail & Media

14:15 - 14:15 - Conference Chair

Day 2 - 11 March
Session: Commercial Development, Concessions, Retail & Media

09:00 - 09:00 - Conference Chair

Day 3 - 12 March
Session: Commercial Development, Concessions, Retail & Media

09:00 - 09:00 - Conference Chair