Speaker Biograghy: Frank is founder and Principal Consultant of Barich Inc, a business consulting firm serving the aviation industry. He has 30 years' experience in his profession and currently serves in project leadership and consulting roles. His experience includes engineering design, project management and strategic planning. Since 1990 Frank has provided his expertise towards the support of the aviation industry. During this time, he has helped to advance North American airport initiatives in key strategic areas such as with passenger processing, operational technologies and common use. Frank actively works with industry associations and research organisations that contribute to the furtherance of the aviation industry. For the past two years Frank has performed as the Lead Researcher on the ACRP project for Passenger Self Services. He currently serves on the Steering Committee for ACI-North America Business Information Technology, and as the North American representatives on the ACI World IT Standing Committee.


Day 1 - 10 March
Session: Passenger Processing: Bag Drop, Check-in & Self-Service

09:10 - 09:40 - Implementing integrated self-service at airports
Synopsis: Aviation is rapidly adopting passenger self-services (PSS), largely in an independent manner. Examples include remote check-in, baggage tagging, dynamic wayfinding, mobile/self-boarding, parking payments and border clearance. With traffic growing and funding shrinking, airports need a coordinated and strategic approach for implementing PSS to optimise overall efficiencies. This paper explores two years of research, and recent successes and lessons learned from airports and airlines across the world in providing integrated solutions. It further illustrates the concepts of deployments when embarking on integrated PSS. ADM/YUL airport will participate and present specific examples and where they fit in the vision.

Audience will learn:

• An understanding of passenger self-service opportunities across the passenger's journey
• Benefits of data integration and information sharing across passenger self-services
• Approach to a coordinated and integrated passenger self-service perspective and how the industry is coming together
• Respective perspective and topics presently addressed from IATA Passenger Experience Management Group and the ACI World IT Standing Committee
• How to get started, considering also lessons learned and potential pitfalls to avoid