Speaker Biograghy: Marcia has been in the airline industry for over 16 years. Prior to her current role she worked in front-line roles and as Station Supervisor, Station Manager, Human Resources Manager and Cargo Operations Manager.


Day 2 - 11 March
Session: Customer Service & Passenger Experience

09:05 - 09:30 - Hiring the best candidate for your company
Synopsis: The audience will walk away understanding how the selection and interview process of a new hire to their organisations ties directly to the company's larger goal. The right people in the right roles.

Audience will learn:

• Hire the best people
• How this can impact your companies long term goals
• Invest in the hiring process up front.