Marcelo Mota, director of Operations & COO, Aeroportos Brasil Viracopos SA, Brazil

Speaker Biograghy: Marcelo holds a Bachelor's degree in Electrical Engineering and a Master's degree in Business Administration. With 30+ years of experience in the energy, IT, airports and consulting industries, Marcelo is currently the Operations Director and COO of Aeroportos Brasil Viracopos, the concessionaire that develops and operates Viracopos International Airport in São Paulo, Brazil. He was also an Associate Vice President of the TD Bank Financial Group (the second-largest bank in Canada). Before that, he worked at the Greater Toronto Airports Authority for nine years and held the position of Director, IT & Telecommunications Programs. Marcelo has been a Senior Member of the Institute of Electrical and Electronics Engineers since 2000 and has been actively involved with the institute for 20+ years. He is also a former Director of the Project Management Institute’s Southern Ontario Chapter, in Canada.


Day 1 - 10 March
Session:
Management & Operations


14:40 - 15:05 - Using IT-enabled business transformation projects to improve airport services
Synopsis: Airports must constantly seek to improve efficiency by providing quality value-added processes. One effective way to accomplish this goal is for the airport operator to undertake initiatives aimed at transforming the business by mapping processes and re-engineering them – with the support of IT solutions – to improve productivity, reduce costs and enhance customer service. The presentation will show real-life, successful experiences and their corresponding results adopted by an airport in areas such as pass/permit control office, pre-arranged taxi/limo dispatch, fleet management and airport maintenance work orders.

Audience will learn: