Speaker Biograghy: Since joining the company in 1993, Hiroki has gained experience in airport airside operation, finance, regional coordination, secretary, retail management and commercial marketing, especially for duty/tax-free shops. Since April 2013 he has been in charge of international relations and business development. When he was in the Retail Management & Commercial Marketing Department, he was in charge of a large-scale expansion project for the duty/tax-free area, and promoted a direct management project for duty-free shops. Finally, he was successful in starting duty/tax-free shops operation under direct management by New Kansai International Airport Company's affiliated company, Kansai Airport Agency, from April 2013.


Day 2 - 11 March
Session: Commercial Development, Concessions, Retail & Media

10:20 - 10:45 - Drastic challenge for KIX – KIX terminal building renovation
Synopsis: Since Kansai Airport (KIX) was opened in 1994, it has renovated the duty/tax-free area several times based on environmental changes surrounding the airport and the diversity of customer needs. In this presentation, the history of the renovation of the duty/tax-free area at KIX will be introduced, including the targets, purposes and results for each renovation. In addition, the conceptual differences between the duty/tax-free area of Terminal 1 (mainly for full-service airlines) and Terminal 2 (only for LCC airlines) and the plan for a new terminal (Terminal 3) will be presented.

Audience will learn:

• The latest trend in the duty/tax-free area of Kansai Airport (KIX)
• The differences between the approaches for passengers using full-service and low-cost airlines at KIX
• The differences between the approaches for inbound and outbound passengers at KIX