Speaker Biograghy: A 30-year veteran with Alaska Airlines, Steve leads the Western Region in the USA in safety, compliance and operations at Alaska Airlines. He oversees TSA, FAA, Alaska Airlines policy and safety compliance at 15 major airports. He has a strong record of driving process improvement, contributing to industry-leading recognition. He has a successful track record of establishing vendor relationships to produce positive results. Steve is known for creatively solving business problems, setting goals and achieving results.


Day 1 - 10 March
Session: Customer Service & Passenger Experience

15:20 - 15:45 - Ready, safe, GO!
Synopsis: Safety is always vital in air travel. The safety and wellbeing of employees and customers is the foundation at all carriers and overrides any other consideration. It is the basis upon which our success rests. But how do we make it part of the culture and weave it into the fabric of an organisation? Each employee at every level of the organisation must be committed and accountable to maintain the highest possible level of safety for every employee, every customer, every flight, every day.

Audience will learn:

• Safety – don't leave home without it
• Fostering a safety culture
• Embedding safety in everything we do