Speaker Biograghy: Maximillian holds multiple air traffic control tower and radar certifications. Prior to joining the FAA, he worked in airline operations. He holds a Bachelor's degree from The Florida State University and currently resides in Austin, TX.


Day 2 - 11 March
Session: Customer Service & Passenger Experience

09:55 - 10:20 - Improving employee engagement – from in the red to in the black
Synopsis: Many airlines focus on reducing fuel costs, and operating overhead as a means to achieve profitability. But what if a significant driver to growth – employee engagement – were being overlooked? This presentation will examine how increased employee engagement can reduce overhead, retain talent and increase both customer loyalty and net revenue, while giving your airline an edge over the competition.

Audience will learn:

• Employee engagement
• Customer experience
• Operational efficiency