Speaker Biograghy: Operations Manager within Aviapartner Group based at the headquarters in Brussels with a consulting background. Moved from a supply chain focus in the automotive as well as chemical sector to the operational world of aviation working on variety of projects within the Aviapartner network. Projects include business improvements, large customer and airport start-ups, customer collaboration projects, in-/outsourcing projects as well as European collaboration projects with other aviation stakeholders.


Day 1 - 10 March
Session: Passenger Processing: Bag Drop, Check-in & Self-Service

12:25 - 12:50 - Airports like train stations? Let's start with baggage!
Synopsis: Self-service is a prevalent and growing trend in airport processes: self-service check-in, self-tagging, self-drop-off… The maximum exponent for self-service in baggage process is what happens at major intermodal transport hubs like train or bus stations: passengers carry their baggage until boarding. Passenger and baggage flows currently split at check-in and they do not converge until the arrival airport due to security reasons and long-haul passenger convenience. INTERACTION proposes the unification of passenger and baggage processes, assessing different airport milestones to split them, such as security control or boarding, in order to facilitate the integration on current airport infrastructure.

Audience will learn:

• How can passengers have full control of their baggage?
• How can we reduce infrastructure cost for new, small airport terminals?
• How can we increase operational efficiency at your airport?
• How can we ensure reconciliation of passenger and baggage per definition?
• How can the solution be adapted to minimise drawbacks?