Speaker Biograghy: John has spent 17 years with the Greater Orlando Aviation Authority (GOAA) as the Director of IT, the most senior IT position at GOAA. He is responsible for business support systems including enterprise planning and program control, finance, human resources, procurement, office automation, unified voice over IP and messaging, and other business support systems; facilities asset management and maintenance support systems; planning, engineering and construction support systems such as BIM and GIS; operations support systems such as wired and wireless networks, access control and CCTV, common-use passenger boarding and baggage processing, dynamic displays including flight information and wayfinding, automated passport control and others. Prior to GOAA he had 30 years of experience with McDonnell Douglas on a multitude of programs including astronaut training simulators, ballistic missile defence systems, rocket launch control systems, AI and robotic research, a nuclear rocket engine system and others, including business unit support systems.


Day 1 - 10 March
Session: Passenger Processing: Bag Drop, Check-in & Self-Service

10:10 - 10:40 - Innovations in passenger processing facilities at Orlando International Airport (MCO)
Synopsis: Orlando International Airport facilities for pre-flight processing of passengers and baggage were benchmarked against the top-rated airports in the world in 2014. The benchmark discoveries and subsequent concept development activities resulted in reimagined and redesigned facilities to exceed passengers' expectations for speed, ease and comfort, and enable rapid and cost-effective reconfiguration of facilities to adapt to ever-changing processes and technologies. The presentation will outline these interesting benchmark discoveries, the ideation process and ideas that survived (and some that did not), the development and refinement of concepts, and the translation of those concepts into designs.

Audience will learn:

• Current state of passenger and baggage processing facilities at Orlando International Airport (and numerous other airports)
• Business drivers for reinvention of airport facilities to meet passenger expectations and adapt to rapid changes in processes and technologies
• Benchmarks and references for passenger and baggage processing facilities in some of the best airports in the world
• Ideation and concept development for facilities to meet near- and long-term needs of passengers, airlines and airports
• Designs, engineering trade studies and refinements for practical realisation of the business improvement ideas and concepts