Speaker Biograghy: Harris has been working for the airline industry for the last 23 years. He began his airline business career with TWA as a Security Coordinator and Ramp Agent, gained experience in customer services with British Airways, ramp ground handling coordination techniques with Pandair and full ground handling services with Cronus Airlines and Aegean Airlines. He is currently working with Aegean Airlines as Athens Station Manager, and also holds the position of Security & Emergency Services Manager. He is involved in various customer and baggage improvement programmes and turnaround coordination, and has achieved diplomas in Security – Emergency Planning and Quality.


Day 1 - 10 March
Session: Passenger Processing: Bag Drop, Check-in & Self-Service

15:20 - 15:45 - Smoothing security screening demand peaks by implementing priority policies
Synopsis: Several factors influence passenger pattern behaviour regarding the time they arrive at the screening checkpoint before their flight. Deterministic aspects such as the reliability, frequency and diversity of the public transport systems must be considered together with stochastic aspects such as user preferences. Peak workloads at screening processes are the main cause of bottlenecks at several airport terminals. In order to smooth this peak, an innovative tool has been developed to influence passenger preferences by assigning time windows with different reward policies. This will help balance demand with capacity at the passenger screening process.

Audience will learn:

• What policies and mechanisms can we implement to influence passenger time preferences for a better screening queue performance?
• How can we engage passengers in improving the quality service factor in the screening process?
• What airline-airport interdependencies will benefit from early arrival of passengers at the screening process?
• How will airports benefit from having passengers waiting without queuing?
• What do simulation techniques bring as a neutral tool for collaborative solutions considering different stakeholder interest?