Speaker Biograghy: Miquel received a BSc in Computer Science from the Universitat Autonoma de Barcelona in 1988 and a PhD from the same university in 1993. He is currently a Professor of Logistics and Aeronautics and the Director of the research group LOGISIM at Universitat Autonoma de Barcelona. He is the author of several scientific papers and research books, and has been recently nominated by the Society for Computer Simulation for the Outstanding Professional Contribution Award (2013). He has participated as general Co-chair and Programme Chair in the organisation of several international conferences, and has also led several talks as invited speaker. He has supervised six PhD theses, led several research projects, and is a founder member of an innovative spin-off company. Aslogic. His research interests focus on aeronautical management, logistic systems, the development of decision support systems, causal modelling and discrete event simulation.


Day 1 - 10 March
Session: Passenger Processing: Bag Drop, Check-in & Self-Service

15:20 - 15:45 - Smoothing security screening demand peaks by implementing priority policies
Synopsis: Several factors influence passenger pattern behaviour regarding the time they arrive at the screening checkpoint before their flight. Deterministic aspects such as the reliability, frequency and diversity of the public transport systems must be considered together with stochastic aspects such as user preferences. Peak workloads at screening processes are the main cause of bottlenecks at several airport terminals. In order to smooth this peak, an innovative tool has been developed to influence passenger preferences by assigning time windows with different reward policies. This will help balance demand with capacity at the passenger screening process.

Audience will learn:

• What policies and mechanisms can we implement to influence passenger time preferences for a better screening queue performance?
• How can we engage passengers in improving the quality service factor in the screening process?
• What airline-airport interdependencies will benefit from early arrival of passengers at the screening process?
• How will airports benefit from having passengers waiting without queuing?
• What do simulation techniques bring as a neutral tool for collaborative solutions considering different stakeholder interest?