Heathrow Airport

Speaker Biograghy: 25 years of experience working across Gatwick and Heathrow in a variety of operational and business change roles. He has spent the last 7 years working on the Terminal 2 development at Heathrow setting up the operational readiness strategies and programme. The focus of the last 3 years has been working with STAR Alliance and airlines to design, developm and implement Common Muli airline check in at terminal 2.


Day 1 - 10 March
Session:
Passenger Processing: Bag Drop, Check-in & Self-Service


09:40 - 10:10 - Introducing Multi-Airline Check-in (common) at Heathrow’s Terminal 2
Synopsis: A world first – the introduction of Multi-Airline Check-in (common) for economy customers across 23 Star Alliance airlines at Heathrow's new Terminal 2. The presentation will outline the challenges, strategies, work streams, innovation and collaboration required to introduce the first true multi-airline check-in environment. The presentation will also summarise the key learning and challenges along the way.

Audience will learn: