Speaker Biograghy: As the Transportation and Logistics Business Unit Manager at Brock Solutions, Mark Stokes is responsible for overseeing business development for airports and airlines, warehousing and distribution, and postal and courier. He plays a major role in the overall vision of Brock’s SmartSuite Solution and has over 23 years of experience working on large-scale airport and airline projects in a variety of roles including Network IT, Project Management, and Business Analysis. Mark’s combined experience has positioned him with in-depth understanding of passenger processing through airports, security requirements, and overall best practices in the airport industry.


Day 3 - 12 March
Session: Passenger Processing: Baggage Handling, Tracking & IDs

11:55 - 12:25 - Operational databases – making the best use of your data
Synopsis: As systems get smarter there is no shortage of information on how our airports and airlines are operating. We collect passenger, baggage and flight data at various stages throughout their journeys, including wait time information, customs and security statuses, sortation information and flight details. Are we using this data effectively? Are we storing it efficiently? Is it accessible to those who need it? This topic will explore turning data into real information that will provide insight into operations while allowing us to be proactive instead of reactive.

Audience will learn:

• How to turn data into useful information
• How access to information-rich data improves airlines' MBR
• How the increased visibility impacts operations
• How information-rich data helps enforce process and operational compliance
• How information-rich data can be used to improve processes