Speaker Biograghy: Dennis is a Senior Manager for the Baggage Systems Department based in Panama City, Panama. In his current role, Dennis is responsible for reviewing, improving, modernising, and implementing new terminal operations procedures to improve the on-time performance of the hub operations in Panama, as well overseeing all baggage responsibilities of Copa Holdings. Dennis has 25 years of experience with airlines such as Continental Airlines, Spirit and JetBlue Airways. He has held several leadership and regional manager positions and has a vast knowledge of domestic USA and international operations. Dennis holds a degree in Business Administration and Management from the University of Puerto Rico.


Day 3 - 12 March
Session: Passenger Processing: Baggage Handling, Tracking & IDs

11:55 - 12:25 - Operational databases – making the best use of your data
Synopsis: As systems get smarter there is no shortage of information on how our airports and airlines are operating. We collect passenger, baggage and flight data at various stages throughout their journeys, including wait time information, customs and security statuses, sortation information and flight details. Are we using this data effectively? Are we storing it efficiently? Is it accessible to those who need it? This topic will explore turning data into real information that will provide insight into operations while allowing us to be proactive instead of reactive.

Audience will learn:

• How to turn data into useful information
• How access to information-rich data improves airlines' MBR
• How the increased visibility impacts operations
• How information-rich data helps enforce process and operational compliance
• How information-rich data can be used to improve processes