Michele Miedico, Head of Engineering and Planning, Ge.S.A.C. SpA, Italy

Speaker Biograghy: Michele Miedico – born in Naples, Italy on September 24th 1970 - is currently working for the Naples International Airport as Head of Engineering & Planning. He has been working in the field of Architecture and Restoration with is independent firm since 1994, anh his works include private housing as well as historical building restoration. From May 2000 he joined the Naples International Airport as Airport Development Manager, and worked in close cooperation with the BAA planning and design group. His work back-ground includes a sound experience on all the Airport Regulation fields, in Masterplanning and Development as well as in Operational Management, Cost Evaluation and in the building procedures. He’s now responsible for all the Planning, Design and Building activities in Naples International Airport. He’s as well member on the ICAO World Roster of Expert, a IATA Instructor and a Lecturer at the Parthenope University of Naples.


Day 3 - 12 March
Session:
Customer Service & Passenger Experience


09:05 - 09:35 - A tailored-fit airport: best practices for an enjoyable terminal
Synopsis: Modern airports must offer an unique experience to passengers, whose opinions come from the terminal building. Nevertheless, cost-effectiveness may become the main driver in terminal design. Standardisation helps keep the level of costs low, but this results in a very anonymous experience for passengers. The tailored-fit design of common equipment (check-in, gates and info desks) helps lower the cost and offer a common line to connect the dots in the passenger experience, driving passengers through a simple and smart environment. Stylish and comfortable areas may became good drivers for shops and retail, enhancing the passenger perception.

Audience will learn: