Kristian Durhuus, COO, Copenhagen Airports AS, Denmark

Speaker Biograghy: Kristian Durhuus is Chief Operating Officer and Vice President, Customer Service & Operations at Copenhagen Airports. He holds an MSc in International Management & Business Economics. He has extensive experience from eight years in the airport industry, where he has worked for the Swissair Group as well as the Lufthansa Group in different functions across Switzerland, Germany, Scandinavia and Eastern Europe. This includes being a management consultant in Zürich and General Manager for Aero-Chef AS at Billund Airport, both in the Swissair Group. Later he joined LSG Lufthansa Service Group as General Manager in Frankfurt, then Managing Director in Scandinavia and ultimately Vice President Operations in the Nordics and Eastern Europe. Following a couple of years as Managing Director of Rentokil Initial AS in Denmark, Kristian spent five years as Managing Director of Falck Securitas Sikring AS and G4S Security Services AS in Denmark. He joined Copenhagen Airports in 2011 as COO. At Copenhagen Airports Kristian is responsible for Customer Service & Operations including Customer Care (CCA), Traffic Operations (TRA), Baggage (BAG), Security (SEC), Quality Management (QMA), Environmental Affairs (MAF), Airport Optimisation (OPT), Service Excellence (SEE) and Roskilde Airport (RKE).


Day 1 - 10 March
Session: Commercial Development, Concessions, Retail & Media

15:15 - 15:45 - Expanding CPH
Synopsis: Copenhagen Airport intends to expand from the present 25 million passengers to 40 million passengers over the coming years. The aim is to do this while keeping the airport's one-roof concept where all passenger-related areas are connected to each other. Copenhagen Airport is famous for having very short distances in the passenger processes, for having one of the best shopping centres in the world and for having a fantastic ambience in the terminal areas. Furthermore, Copenhagen Airport has been awarded the Most Efficient Airport in Europe nine times in the last 11 years. It also experienced one of the highest growth rates among large European airports in 2014. It is the strategy of Copenhagen Airport to keep hold of all these strengths while expanding to 40 million passengers on the same footprint.

Day 2 - 11 March
Session: Technology, Systems Integration, IT & ICT

12:20 - 12:45 - Optimising workforce planning at Copenhagen Airport
Synopsis: Having more than 1,800 employees covering 11 different departments ranging from security and cleaning to building maintenance and bird hunters, the workforce planning puzzle is complex and challenging. Historically, each department have been doing its own planning using its own systems and its own processes. In the new setup, all departments will be planned within one system, allowing for a higher degree of transparency in the planning as well as creating the base for optimising the workforce planning.

Audience will learn: