Speaker Biograghy: Thomas Hoff Andersson (MSc in Business Administration) has more than 15 years of experience in the transport industry working for a major airline, the world’s largest shipping company and, for the past six years, Copenhagen Airports. As Director of Airport Optimisation, Thomas is responsible for the operational planning, capacity assessments, operational strategy and project portfolio management. Since founding the department four years ago, Thomas and his team have achieved great results at Copenhagen Airports – increasing capacity utilisation for key operational areas by more than 25% and improving passenger throughput with existing manning levels by over 40% – and simultaneously delivering agreed service levels and increasing passenger experience. Focus areas this year will be to execute the operational strategy, bridge knowledge and methodology from operational planning into the commercial areas, further extend the company's international consultancy activities and make sure that Copenhagen Airports will once again be selected as the most efficient airport in Europe


Day 1 - 10 March
Session: Aviation Security, Border Control & Facilitation

16:05 - 16:35 - Real-time tracking of security checkpoint performance
Synopsis: CPH, together with BLIP Systems, has developed a tool to track the performance of the security checkpoint planning and operation in real time. Using creative integrations and state-of-the-art planning tools, the daily supervisor at the security checkpoint has a real-time view of how well the planned passenger show-up matches the realised, how well the plan has been followed and what the current performance is. Further development of the real-time cockpit includes introduction of an operational decision support tool that indicates any changes to the plan as well as how to handle the changes.

Audience will learn:

• How a real-time tracking tool of security checkpoint performance supports optimisation of planning and execution
• How coupling state-of-the-art planning with real-time tracking is key for success
• How creativity in identifying data sources is a driver for a solid integration
• How the security manager can use real-time data as decision support
• The circular relationship between historic data, planning and real-time data