Speaker Biograghy: Mark is a Senior Vice President for HOK, with over 37 years of experience working on some of the firm’s most high-profile assignments. As a Senior Project Manager, Mark is responsible for organising and maintaining a project’s overall design efforts within the budget and schedule requirements, and facilitating seamless communication for all directives. Recently, Mark was the Senior Project Manager for the Hamad International Airport, a new 6 million square foot mega passenger terminal on the Arabian Gulf in Doha, Qatar. His other major projects include the new Salt Lake City International Airport, San Francisco International Airport Boarding Gate G, Chek Lap Kok International Airport in Hong Kong and the Public Safety Building in San Francisco. A licensed Architect and LEED Accredited Professional, Mark earned his MA in Design from the University of California at Los Angeles.


Day 2 - 11 March
Session: Airport Design, Planning & Development - Middle East & Asia

11:30 - 11:55 - Creating an ideal destination hub airport passenger/guest experience
Synopsis: Hamad International Airport in Doha, Qatar opened in the summer of 2014. It is largest airport that opened that year. This presentation will focus on the passenger terminal building and its planning and design. The focus will be on the enhanced passenger experience for origin and destination passengers as well as transfer passengers. The topics will include: OD (origin and destination) passenger experience, site location, departure experience from site approach road to plane, arrivals experience from plane to arrivals site road, transfer passenger experience, transfer security, short transfer/longer transfer, passenger amenities.

Audience will learn:

• Understanding of the planning and design of Hamad International Airport
• How origin and destination passengers have been accommodated
• How transfer passengers have been accommodated
• Amenities provided for an enhanced passenger experience