Speaker Biograghy: Hugh is the Project Manager for IATA’s Fast Travel Programme, a programme focussing on different ways to offer more self-service to passengers at airports in order to reduce queues and increase efficiency. With 15 years of experience in aviation and ground handling, Hugh has built up a strong network and insight into passenger experience.


Day 2 - 11 March
Session: IATA Day

10:00 - 10:30 - Passenger control, efficiency gains
Synopsis: The Fast Travel Programme focuses on six different areas within the ground handling process. We will explain the different options of self-service, with an airline demonstrating just how they have taken these options and put them into practice. The main advantages, efficiencies and the passenger experience will be looked at in more detail.

Audience will learn:

• What are the Fast Travel initiatives?
• Solutions being successfully deployed today
• What is holding back self-service in the market today
• What direction self-service will take in the next few years