Royston D'Souza, Manager Customer Delivery, Qatar Airways, Qatar
Speaker Biograghy:
Royston has over 23 years’ experience in the aviation field, 20 of them in airlines with Qatar Airways. He represents IATA members as the Vice Chairman of the IATA Fast Travel programme.
Day 2 - 11 March
Session:
IATA Day
10:00 - 10:30
- Passenger control, efficiency gains
Synopsis: The Fast Travel Programme focuses on six different areas within the ground handling process. We will explain the different options of self-service, with an airline demonstrating just how they have taken these options and put them into practice. The main advantages, efficiencies and the passenger experience will be looked at in more detail.
Audience will learn:
- What are the Fast Travel initiatives?
- Solutions being successfully deployed today
- What is holding back self-service in the market today
- What direction self-service will take in the next few years