Royston D'Souza, Manager Customer Delivery, Qatar Airways, Qatar

Speaker Biograghy: Royston has over 23 years’ experience in the aviation field, 20 of them in airlines with Qatar Airways. He represents IATA members as the Vice Chairman of the IATA Fast Travel programme.


Day 2 - 11 March
Session:
IATA Day


10:00 - 10:30 - Passenger control, efficiency gains
Synopsis: The Fast Travel Programme focuses on six different areas within the ground handling process. We will explain the different options of self-service, with an airline demonstrating just how they have taken these options and put them into practice. The main advantages, efficiencies and the passenger experience will be looked at in more detail.

Audience will learn: