Paul Behan, Director, Passenger, IATA, Switzerland

Speaker Biograghy: Paul is Director, Passenger for the International Air Transport Association. He is responsible for the strategic direction of how IATA is working to improve the experience of the passenger through process and technology enhancement. Paul leads the industry initiatives for improving the passenger experience through the Fast Travel, Passenger Facilitation and Smart Security projects, as well as development areas related to new innovations including biometrics, baggage and mobile solutions. Paul also leads various industry standards bodies tasked with delivering change in airline and airport processes. Prior to his current role, Paul created the IATA Common Use Self-Service and Fast Travel projects. He has been in the aviation industry for 20 years.


Day 2 - 11 March
Session: IATA Day

11:00 - 11:30 - Panel Discussion: The airport capacity enhancement at Narita Airport
Synopsis: NAA, which manages Tokyo’s Narita Airport, engaged IATA and jointly launched a project in 2014 to conduct a study on challenges and opportunities for the implementation of Fast Travel initiatives for international travellers at Narita Airport. Through the study, IATA provided recommendations on how the various Fast Travel initiatives should be implemented and integrated with the existing operations environment at Narita Airport. The implementation issues and challenges, as well as impact on terminal capacity and operations, have been studied thoroughly. Narita International (NRT) is the launch airport for this innovative project with IATA.

Audience will learn: