Speaker Biograghy: Anne-Lise joined Aéroports de Paris in 2011, after a Master's degree in Air Transport at EPF Engineering School and a semester in Madrid, at the Universidad Politecnica de Madrid. She completed her training with a year of study at Paris-Dauphine University. After a few months in an airline programme department, she began a two-year trainee programme ADP, focusing on operations engineering and access roads and car park project management. She has been Paris Orly West Terminal Operations Engineering Manager since 2012, working on several areas, including facilities allocation and traffic analysis. She also participates in projects related to innovation tools for operations, such as the operations supervision project presented at Passenger Terminal EXPO.


Day 1 - 10 March
Session: Passenger Processing: Bag Drop, Check-in & Self-Service

14:30 - 14:55 - VISTA: monitoring and managing real-time passenger process
Synopsis: Managing airports requires a global view of terminal activities and real-time monitoring of processes in order to optimise passenger satisfaction and operational efficiency. In a smart airport approach, Aéroports de Paris has tested a single innovative solution at Paris-Orly West Terminal, giving a real-time view of process and equipment including check-in, security control and boarding. Thanks to a 3D interface, back-office and mobile staff have most of the information to supervise, act and anticipate processes in order to bring passengers the best experience.

Audience will learn:

• What kinds of processes and equipment can be supervised
• The benefits for staff of being able to supervise operational activities
• Lessons learned from this trial
• How an ergonomic interface can help staff efficiency
• What could be the first step of a smart airport approach