Speaker Biograghy: Austin has worked with some the world’s biggest retail groups, duty free retailers and F&B operators, helping to develop their retail and brand strategies into design solutions for their store estate. This role has taken him around the world with JHP, working on retail concept development projects and creating compelling brand experiences. On airport projects, Austin bridges the worlds of commerce and design, trying to push forward design proposals that enhance the passenger experience and make commercial sense for the airport authority and brands, and which are harmonious with the terminal’s design philosophy.


Day 2 - 11 March
Session: Commercial Development, Concessions, Retail & Media

09:05 - 09:30 - The duty-free store – the third wave
Synopsis: Austin will show the latest developments in walk-through duty-free stores from around the world. He will explain how they should be integrated with the overall retail masterplan and how global duty-free retailers are now increasingly influencing airport design. He will also chart the development of the walk-through duty free, and set out his predictions for the next wave, where online merges with physical space.

Audience will learn:

• The latest strategies for walk-through duty-free store planning
• Optimising airside retail for commercial success
• Enhancing the passenger experience by de-stressing and making travel fun
• The integration of digital media and online retail in-store
• A look to the future of airport retail design