Speaker Biograghy: André has 20 years' marketing experience in different areas: painting (V33), cleaning industry (3M) , food industry (Melitta), service (created his own company providing services for high net worth individuals) and transport (Aéroports de Paris). He joined Aéroports de Paris in 2011 to launch VIP services. In 2014 he became Senior Marketing Manager for commercial and entertainment services provided to passengers.


Day 2 - 11 March
Session: Customer Service & Passenger Experience

12:20 - 12:45 - Dedicated services for children at security controls
Synopsis: The presentation will offer feedback from three years' experience of dedicated services for children at security controls.

Audience will learn:

• Customer satisfaction
• Partnership with Disney
• Three years' experience of dedicated services for children
• Marketing policy