Ashwani Khanna, Vice President, Delhi International Airport P Ltd, India

Speaker Biograghy: Ashwani is Vice President – Terminal Management at Delhi International Airport Pvt Ltd (DIAL), responsible for infrastructure upgrades, masterplanning and operations of passenger terminals at IGI Airport. Under his leadership, Delhi Airport has been awarded Best Terminal in the ACI-ASQ under 25-40 million Terminal category. Under his leadership IGI Airport, New Delhi, migrated from old terminals to new terminals (T-1D & T-3). Prior to his current role, he worked as Vice President – Aviation Services. He was responsible for ground handling, hub development, fuelling operations, catering operations and BME operations for IGI Airport. Prior to joining DIAL, he worked with Kingfisher Airlines, Jet Airways, NEPC and Damania Airways for more than 25 years.


Day 2 - 16 March
Session:
Customer Service & Passenger Experience


12:05 - 12:30 - Airport capacity: innovating to balance passenger experience with capacity optimisation
Synopsis: When building a large airport project it's easy to repeat the conventions and assumptions of the past and allow the infrastructure to dictate the experience our customers have. How could airports define the details of customer experience, matching forecasted passenger growth? How can airports optimise use of infrastructure to match expectation to meet future passenger growth requirements?

Audience will learn: