Esben Kolind, Head of Operational and Business Analysis, Copenhagen Airports, Denmark

Speaker Biograghy: Esben holds a Master’s degree in Applied Mathematics from the Technical University of Denmark, where he focused on operations research. Since joining Copenhagen Airports in 2010, he has worked on numerous projects optimising the airport’s operation, including wi-fi tracking of passengers, sensor-based queue detection, common-use check-in and self-service bagdrop, check-in counter allocation, passenger forecasting and long-term demand forecasting for the airport masterplan. Before CPH, he worked with the implementation of planning software for the ground handling industry.


Day 1 - 15 March
Session:
Management & Operations


15:20 - 15:45 - Using passenger waiting time data to optimise check-in efficiency
Synopsis: Using industry-leading sensor technology, Copenhagen Airport now has a full overview of the passenger show-up profiles, waiting times, flows and queue lengths in the entire check-in area. In this presentation, you will learn how Copenhagen Airport uses this data to dynamically optimise the allocation of check-in counters, provide detailed performance follow-up for the service level agreement, collaborate with airlines and ground handlers to reduce the total cost of operation as well as postponing costly new check-in facilities by lowering the total counter demand.

Audience will learn:
Day 3 - 17 March
Session:
Increasing Airport Capacity


11:40 - 12:05 - Entering the next level of capacity planning skills
Synopsis: Learn how one of the world's most efficient airports continues to strengthen the link between sophisticated operational planning methodologies and advanced capacity planning tools. Expanding from 25 to 40 million passengers within the existing footprint requires excellent change management skills, extraordinary data analytics skills and a state-of-the-art planning tool. A development partnership between Copenhagen Airports and Beontra has enabled the airport to constantly increase capacity utilisation levels, and simultaneously increase passenger satisfaction. If your airport is facing capacity constraints or operational performance issues, this presentation will provide inspiration.

Audience will learn: