Speaker Biograghy: Doug is Partner and Executive Vice President at Michaud Cooley Erickson Consulting Engineers (MCE). As Principal in Charge, Doug has led the mechanical design team for many of MCE’s major projects in the aviation, corporate and commercial fields, emphasising quality and excellence in engineering design. As an expert in the area of energy-efficient design, Doug has designed a wide variety of building types in his 42 years of experience. He also lectures on topics related to mechanical engineering and interpersonal skills for BOMA, ACEC and ASHRAE, and the University of Minnesota. Doug is a Registered Professional Engineer in Minnesota and 27 other states. He has been a member of the Minnesota State Board of Licensure for eight years, including his role as Board Chairman.


Day 2 - 16 March
Session: Energy, Environmental Issues & Sustainability

16:35 - 17:05 - Happy passengers, healthy airport – how to positively impact the passenger experience
Synopsis: In the aviation world everything is rated by the opinions of passenger satisfaction. Often we limit our vision of what passenger satisfaction is based on: on-time arrivals, reasonable air fares, optional flights for departure and arrivals, baggage arriving with the passenger, etc. There are additional factors related to the success of terminally healthy airports. Every time a passenger agrees to air travel they will encounter the environmental conditions that are directly related to the quality and health of the terminal infrastructure, such as comfortable air temperature, pleasant lighting, reliable power and convenient restrooms, etc.

Audience will learn:

• How to satisfy the passenger experience, with case studies and recent energy-efficient engineering projects
• Demonstrate how to successfully satisfy passengers through innovative facility infrastructure improvements, modernisation and reliability
• Learn the value of creative and consistent engineering design practices
• Learn the importance of planning budgets for multiple-year phased projects that will modernise an ageing infrastructure
• Satisfying passengers with comfort and pleasant engineered environments