Michele Miedico, Head of Engineering Department, GESAC SpA, Italy

Speaker Biograghy: Michele is an airport engineering expert, with experience in planning, design and development of airport infrastructures, as well as in environmental and operations management. In May 2000 he joined Naples International Airport as Airport Development Manager, and worked in close cooperation with the BAA planning and design group. His work background includes experience in all the airport regulation fields, in masterplanning and development, as well as in operational management, cost evaluation and building procedures. He is now Head of Engineering at Naples International Airport, responsible for all the planning, design and building activities in the airport. He is also a member of the ICAO World Roster of Experts, a IATA Instructor and Professor of Airport Engineering and Ground Operation Management at the Parthenope University of Naples.


Day 2 - 16 March
Session:
Customer Service & Passenger Experience


12:30 - 12:55 - The sense of place: improving terminal passengers’ experience
Synopsis: From the main entrance of the terminal to the runway, airports are full of \'gates\'. Check-in, security, immigration and gaterooms are some example of the checkpoints passengers have to pass through in the terminal. And for each of these 'gates' they experience different sensations walking through the architecture and entering into physical contact with the airport. They 'feel' the space, sometimes with anxiety. In these specific points, which we can call thresholds of knowledge, we can enrich the space using elements from the local culture. And drive their experience to let them feel the place. And enjoy!

Audience will learn: