Speaker Biograghy: Paolo studied Mechanical Engineering at Palermo University. He began his career in the Maintenance and Design department at Monrif Group. After two years he moved to Fiat Group as Field Engineer. He is now Operations Director at Bologna Airport.


Day 1 - 15 March
Session: Technology: Systems Integration & Automating Business Processes

15:10 - 15:35 - Bag tracking with beacon technology: from pilot to production
Synopsis: The presentation is update of the pilot project presented last year. Everyone knows that loss of baggage is one of the events that most negatively affects the customer experience. With Bluetooth Low Energy (BLE) technology we realised a community-based tracking baggage system in an extremely simple way and without significant investment. We will show you the evolution of the project from the starting idea to production.

Audience will learn:

• Innovative technology
• Passenger experience
• Systems integration and IT
• Social community