Speaker Biograghy: Shannon majored in Transportation Management from her university to graduate school. She has worked for government since 2003. Before joining the aviation industry, she was in charge of administering highway automobile transportation enterprise when worked at the Directorate General of Highway, MOTC. She gained working experience of metropolitan traffic planning and management when she worked at Taipei City Government, Department of Traffic. She joined CAA in 2009, and serves as a Technical Specialist for the business services in airport operation and management.


Day 2 - 16 March
Session: Technology: Passenger Processing, Trends in Check-in & Self-Service

16:50 - 17:15 - How a point-to-point airport can conquer its terminal temporary congestion
Synopsis: Kaohsiung International Airport (KHH) is located in southern Taiwan, with a number of airlines providing scheduled flights to destinations in Asia. Since the Direct Cross-Strait Flights policy was proposed in 2008, the traffic at KHH has increased year by year. However, due to its point-to-point characteristic and space restrictions, KHH’s departure hall has faced overcrowding during peak hours. To offer a comfortable environment, we thought deeply about each departure process and adopted short-term solutions. Now KHH offers higher service quality to its passengers.

Audience will learn:

• With the traffic growth trend, how did we conquer the space limitation of an old terminal in its peak hours?
• What measures have been adopted to bring better experiences for our passengers in a short period?
• How did we turn disadvantage to advantage?