Speaker Biograghy: Jenny is a experienced Business Change and Project Manager with over 10 years' aviation experience. Recent projects include Heathrow's new Terminal 2 and Terminal 3's new baggage facility.


Day 3 - 17 March
Session: Technology: Baggage Processing Innovations

09:55 - 10:20 - T3IB – Heathrow's new, high-tech baggage system at Terminal 3
Synopsis: An introduction to the new T3IB (Terminal 3 Integrated Baggage) facility at Heathrow. The presentation will look at the project from a number of angles: the intention of the project and the technological advancements; the building of the facility in a constrained environment; the launch of the new facility in a multi-handler and airline environment; the new ways of working for the users and how this was enabled and progressed; the business benefits of the now launched facility.

Audience will learn:

• How the project was developed and the intentions of the scheme
• How the use of technology has improved the baggage handling operation in T3
• The benefits of an integrated baggage system for the wider business
• How the new ways of working were implemented with the community
• An understanding of the challenges of building a project of this scale in the heart of a live terminal