SEA SpA

Speaker Biograghy: Coming from the automotive industry, in 1992 Giorgio entered the airport world as Project Manager for airport systems in the Malpensa 2000 programme for the SEA Group (Milan Airports Managing Company). During this 20-year experience he has occupied many decision-making roles: Operation Manager at the birth of Malpensa’s new Terminal 1 in 1998, Airside Services Manager at SEA Handling, Company Management Director and now in his newest role as Customer Care Manager since 2009. In his current position, Giorgio’s aim is to reshape company culture by backing an innovative approach to customer relations and customer asset management.


Day 1 - 15 March
Session:
Ageing Population & PRMs


10:25 - 10:50 - Friendly mobility solution for ageing passengers
Synopsis: A service has been designed for passengers who have difficulty covering long distances and desire an alternative to traditional assistance offered in the vast majority of European airports. Soon we will be offering this innovative service to all those passengers who prefer the option of hiring a mobility scooter from the security filters right up to the gate, thus gaining independence rather than asking for traditional PRM assistance. Currently we are defining the practical aspects but most likely the pilot scheme will run from January for a six-month period.

Audience will learn: