Mark Stokes, Business Unit Manager, Brock Solutions, Canada
Speaker Biograghy:
As the Transportation and Logistics Business Unit Manager at Brock Solutions, Mark is responsible for overseeing business development for airports and airlines, warehousing and distribution, and postal and courier. He plays a major role in the overall vision of Brock’s SmartSuite Solution and has over 25 years' experience working on large-scale airport and airline projects in a variety of roles including network IT, project management and business analysis. Mark's combined experience has positioned him with in-depth understanding of passenger processing through airports, security requirements and overall best practices in the airport industry.
Day 3 - 17 March
Session:
Technology: Baggage Processing Innovations
10:20 - 10:45
- Measuring enterprise-wide baggage performance made easy
Synopsis: The goal: improve baggage performance. The challenge: we have lots of opinions and ideas. How do we determine what will have the greatest impact? The tools: implementing an enterprise-wide baggage performance monitoring system provides a clear indication of where today’s systems are struggling, and how to prioritise future improvements by presenting real-time standardised performance data in customisable ways using high-level system-wide overviews to station specific details. The case study: how United Airlines put its data to work to help it understand the factors contributing to its system-wide baggage performance, allowing it to implement improvements.
Audience will learn:
- Steps to implementing an enterprise-wide baggage performance system, including infrastructure and data collection
- Advantages of a centralised, flexible tool that enables users to design and customise dashboards and reports
- The high points and pitfalls of industry data use and performance monitoring trends