Tiffany Green, Managing Deputy Commissioner of Revenue, Chicago Department of Aviation, USA

Speaker Biograghy: Tiffany is the Managing Deputy Commissioner of Revenue for O'Hare and Midway International Airports. She is responsible for over US$500m in concessions revenue, and 165 airport leases for all tenants between both airports. Tiffany’s background in finance and concessions has enabled her to take on the responsibilities of her current position. In 2004, Tiffany embarked on her career in the aviation industry within the Finance division of the O'Hare Modernization Programme, which is a multi-billion-dollar runway reconfiguration construction programme at O'Hare International Airport. During her eight-year tenure within the Finance division, she took on progressive financial roles and fiscal management responsibilities. In 2013 she transitioned from Finance to Concessions, where she was appointed Deputy Commissioner of Concessions for O'Hare and Midway International Airports. In this role she was responsible for managing procurement, contract compliance, design, construction, lease negotiation, marketing and finance. In November 2015 Tiffany was appointed to her current role as the Managing Deputy Commissioner of Revenue.


Day 1 - 15 March
Session:
Commercial Development, Retail, Concessions & Media


10:10 - 10:40 - PANEL DISCUSSION: Evolving changes in passenger expectations
Synopsis: Passengers' expectations have been changing over the past years, although most airports continue five-, seven- or ten-year concession contracts and cannot react quickly to these changes. The panel will discuss the challenges associated with the changes in passenger expectations for food/beverage, duty free and retail, and how to accommodate these changes.

Day 1 - 15 March
Session:
Commercial Development, Retail, Concessions & Media


11:30 - 12:00 - Reimagining the journey: enhancing the passenger experience
Synopsis: The presentation will focus on providing relevant and extensive quality offerings and facility design in a fluid retail environment while maximising non-aeronautical revenue. It will also discuss how technology, amenities, entertainment, retail mix, intermodal transportation, sustainability and marketing will impact the kerb to hold room journey. This journey can only be enhanced by understanding the needs and preferences of passengers.

Audience will learn: