John Tiliacos, Vice President of Operations and Customer Service, Tampa International Airport, USA

Speaker Biograghy: John joined the Hillsborough County Aviation Authority in June 2012 as Vice President of Operations and Customer Service for Tampa International Airport. He is responsible for airport operations, public safety and security, guest services and airport concessions. He has 27 years' airline industry experience, serving most recently as Managing Director for American Airlines in Los Angeles, where he led one of the company’s largest operations with more than 150 daily flights and 1,400 employees. John began his career in 1985 as TWA’s General Manager in Nassau, Bahamas, which is where he grew up. As Managing Director of Onboard Products at American, he led the food and beverage operations, inflight products and aircraft cabin design. He was instrumental in leading American’s launch of its first lie-flat business class seat product and the industry’s first inflight wi-fi service.


Day 1 - 15 March
Session: Airport Design, Planning & Development

10:00 - 10:25 - Tampa International Airport – a glimpse into the future
Synopsis: Tampa International Airport, already one of the highest-rated airports in the world with regard to customer service, is currently in the beginning stages of a three-phase, US$2.8bn capital masterplan that will enable TPA to increase its passenger capacity to 35 million annual passengers by 2026. This presentation will provide the future vision of TPA as well as an overview of the renovation that will get us there. That renovation will consist of the implementation of a new ConRAC and APM, an expanded main terminal and completely reconstructed concessions environment between now and October 2017, immediately followed by the construction of a new control tower, new hotels and commercial real estate opportunities beginning in November 2017, and finally the creation of a mini-hub operation at Tampa through the construction of a new international terminal and consolidated security checkpoints beginning in 2020.

Audience will learn: