Fraunhofer FKIE

Speaker Biograghy: Christopher M. Schlick is professor of engineering at RWTH Aachen University and deputy director of the Fraunhofer Institute for Communication, Information Processing and Ergonomics FKIE. His current research interests are smart service systems and decision support systems. He received the M.S. degree (Dipl.-Ing.) in Electrical Engineering from Berlin University of Technology in 1992, Ph.D. degree (Dr.-Ing.) in Mechanical Engineering from Aachen University of Technology in 1999, and the Habilitation degree (Dr.-Ing. habil) also in Mechanical Engineering from Aachen University of Technology in 2004. He worked for the computer networks industry in 1992 and 1993 as a design engineer. From 1994 to 2000, he joined the Institute of Industrial Engineering and Ergonomics at RWTH Aachen University. From 2000 to 2004 he was the head of department of human systems integration at the Research Institute for Communication, Information Processing and Ergonomics, Wachtberg, Germany.


Day 1 - 15 March
Session: Management & Operations

14:30 - 14:55 - Smart service umbrella for airport services coordination
Synopsis: To optimise 24/7-operation – especially in difficult conditions (i.e. capacity restrictions due to operational challenges) – we have developed a cross-process information and decision-support system. In cooperation with the Fraunhofer Institute (FKIE), the system was initially geared and optimised to operational critical processes of winter performance. The following improvements have been achieved: incorporation of several systems into one single source of information, optimisation of resources (staff, equipment), provision of substantial documentation for all stakeholders, improvement of working conditions, introduction of mobile solutions, improvement of safety.

Audience will learn: