Speaker Biograghy: Newton De Souza is General Manager Customer Delivery & Transformation at Perth Airport. He has an in depth knowledge of the aviation industry following 14 years living in the USA and working for leading carriers American Airlines and Qantas in a range of senior management positions. Newton returned to his hometown of Perth in 2015 to be a part of the biggest transformation and redevelopment the city’s airport has ever seen. He is responsible for all terminal and landside operations as well as customer experience. He and his team are working to define the future state of one of the most geographically isolated major airports in the world. This includes new infrastructure, technology and a philosophy focused on world class service.


Day 1 - 15 March
Session: Technology: Systems Integration & Automating Business Processes

11:15 - 11:40 - Perth Airport leads the industry into disruption
Synopsis: Perth Airport has successfully implemented a next-generation cloud-based common-use system. Thanks to this new platform, Perth Airport has improved the customer experience by increasing efficiency, offering unprecedented modernisation and ubiquitous access for check-in and boarding in a true air transportation collaborative approach. In addition, airlines at Perth Airport are now benefiting from a 26% reduction in passenger processing costs thanks to improvements across the entire journey.

Audience will learn:

• The difference between common-use off-site hosting solutions and the technology adopted by Perth Airport
• How to remove the need for CUTE environments and deploy airline TEs overnight
• How Perth Airport can save its airlines 26% in passenger processing costs
• How to improve the customer experience by offering ubiquitous access for check-in and boarding
• Benefits for airlines and ground handlers operating in Perth Airport thanks to this platform