Speaker Biograghy: David has been part of the Security department at Hamad International Airport (HIA) since January 2014. He is responsible for the operational management and support of the airport security team of 1,200 personnel, who in turn oversee the 24/7 Airport Security Operations Centre and CCTV control room. His career spans 16 years of operational experience in security, having served in the British Royal Air Force Police before moving to the private sector and working with Manchester Airport Group, where he was involved in numerous projects aimed at improving the operational outputs through the introduction of new technology, process improvement and personnel development.


Day 3 - 17 March
Session: Aviation & Border Security, Control & Facilitation

12:55 - 13:15 - ‘1-Click-away’ security management portal
Synopsis: Managing an airport security team, no matter the size or responsibilities, is a complex, multi-stakeholder, operational, tactical, strategic, dynamic, ever-changing, regulated task (to name but a few). To help with this, Hamad International Airport has internally developed a live, web-based, ‘1-Click-away’ portal for bringing together everything needed to effectively manage, report and improve a complex, multi-stakeholder set of operational and support processes. The presentation will explain the approach taken, the challenges faced and the benefits we have unlocked.

Audience will learn:

• How to approach development of an end-to-end management tool to assist with operational control and improvement